2018 - 2019 Session Topics
We have a diverse library of topics to meet your learning & development needs, for detailed information about any listed topic, click on the title below. If you are looking for something different, we would be happy to discuss alternative options.
Embracing Workplace Diversity
Diversity in the workplace brings the best out in us, creates a leadership mentality and helps us grow beyond our current way of thinking. Contrary to that, not understanding diversity increases the chances of causing insult without realizing it. Those who attend this session will know how to help prevent diversity discrimination, learn to be more accepting of diversity and become more conscious of bias and stereotypes.
The positive impact of diversity
Bias vs. stereotype
Influencing through Strategic Communication
“You only get one chance to make a first impression”, wouldn’t it be great if there was a technique to get it right the first time?
I’ve got great news for you, there is and it’s called Influence. This session covers a 3-step process that can prepare you for any type of conversation with any kind of person. Once you attend, you will see the potential that influence has for your company’s bottom line, your personal goals and your daily business relationships.
The Fair Housing Guru
If you've ever attended a Fair Housing seminar that gave you the impression that it was a boring topic, I'm prepared to prove that theory wrong! This will be the most engaging Fair Housing seminar you've ever attended.
We'll go on a journey from the history of anti-discrimination legislation through the anticipated changes of tomorrow. Our conversations will be packed with great leaders, inspiration and the unforgettable sacrifices made so that we would have the tools to provide fair housing for everyone.
If you want to take the excitement to a new level, ask about the full gameshow seminar and experience Fair Housing like never before.
World Cafe Workshop
Have you been looking for a session that focuses on resolving issues unique to your industry, region or company? Well, you just found it! This interactive session brings solutions through the power of collaboration. We’ll create relatable scenarios based on your preferred topics and find solutions through structured activities designed to bring new ideas to life.
Critical Skills of a Coach
Current statistics show that over 90% of those who manage others need to be training on coaching. With ever-changing workplace expectations "go get em' tiger" just doesn't cut it.
After attending this session, you’ll fit nicely into the 10% who understand the most critical coaching skills, knows what approach to take when dealing with resistant employees and you’ll be ready to structure your coaching conversations for success.
Resolving Workplace Conflict
Conflict is inevitable in every environment but it doesn’t have to be a bad thing. When resolved using a productive approach, conflict can strengthen customer and peer relationships.
This program will prepare attendees to:
Prevent and reduce conflict
Understanding how our own behavior contributes to conflict
Learn how to handle conflict while staying in control
Prepare for and mediate conflict
Responding to complaints
Life Lessons from Playing Tennis
This unique keynote-style presentation will grab the attention of all who attend with a story that relates to the core problems and concerns that each of us deals with at some point in our life. Through conversation, analogies and storytelling, we’ll promote self-reflection and awareness.
Positive workplace communication
The importance of supportive leadership
The mental impact of rigid guidance
Accepting that failing is part of our journey
The value of never giving up
Psychology of Customer Service
We all know what good and bad service looks and feels like but do you know how others perceive your level of service? You will after attending this session! Each person will take a personality test that helps them understand their own style when dealing with customers and coworkers.
Oftentimes others see us differently than we see ourselves, by attending this session, you'll learn how others perceive you and how to project the image that you'd like to be known for. Giving great customer service takes more than a great attitude, it takes an understanding of the image we project to others through our actions and behaviors.
Assess how we respond to conflict
Identify strength & weakness in our approach
Understand how our actions are perceived by others
Leading High Performance Teams
Ditch the reactive approach to leadership and get to the root cause for a long-term solution. This program will teach you how to identify strengths and weaknesses within your team and see problems coming before they get out of hand. By utilizing our team review tool, you’ll know what factors are causing issues and how to resolve those issues. Those who attend will be prepared to reinforce strengths and redirect damaging activities to enhance positive change.