*This short training video is available for free to anyone who registers on our LMS.
Timeline: 5 minutes
At times, conflict can get messy, especially in a professional setting. What you’ll learn from this video, will help you gain a better understanding of conflict, pitfalls from avoiding it and the value of finding resolution. This video is part of the Resolving Workplace Conflict series.
Dealing with Conflict
Timeline: 10 minutes
Conflict is a natural part of any workplace environment, in this session you'll learn how your own actions impact conflict, how anger plays a role in your response and how to stay in control of the situation. The techniques discussed in this session relate more closely to customer interactions, however; they apply to peer interaction as well. This training video includes an assessment.